Frequently Asked Questions
Everything you need to know about enhancing your outdoor living space.
What is the standard shipping timeframe for Outsunny furniture?
Most orders are processed within 1-2 business days. Depending on your location, standard delivery typically takes between 3 to 7 business days for arrival.
Are Outsunny products weather-resistant?
Yes, our products are designed for outdoor use. We utilize UV-resistant fabrics, powder-coated steel frames, and weather-treated wood to ensure durability against the elements.
What is your return policy if I am not satisfied?
We offer a 30-day return policy on all unused items in their original packaging. Please contact our support team to initiate a return authorization.
Do the gazebos and pergolas require professional assembly?
While our products are designed for DIY assembly with included instructions, we recommend having at least two people present for larger structures like gazebos and pergolas.
Do you offer a warranty on your garden equipment?
Outsunny provides a limited 1-year manufacturer's warranty covering defects in materials and workmanship under normal use.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.